This guide serves as the information & form archive for Returns, Refunds & Exchanges, as well as any request to modify or cancel an order recently placed on the ArtDoggy.US website. For more information Click the links below.

Return Policy

Shipping Policy

OVERVIEW

1. Returns
   • Return Form
2. Refunds
3. Order Modification or Cancellation
   • Modification of Order Form
4. Exchanges
   • Exchange Form
5. Store Credit

RETURNS

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

• Damaged, Missing Important Labels, etc.
• Downloadable software products
• Underwear, Swimwear, Socks, Bras only qualify for an exchange or in-store credit. Please visit https://artdoggy.us/return-policy for full details.

To complete your return, we require a receipt or proof of purchase. We may be able to use your account information do to this. Depending on the item.

There are certain situations where you may receive a partial refund or denial of a refund altogether:

• An item may be subject to a 15% restocking fee depending on whether labor will be performed on the product in order to restore it to new condition. If the product is damaged, please see below.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Such products may not receive a refund. This will always be on a case by case basis.
  • If your item is denied a refund for this reason. We will notify you via e-mail. ArtDoggy.US will pay the return shipping to ship your item back to you. If there is an issue with returning the item, such as bulkiness, failure to sign proof of delivery, damaged on delivery, or similar issues. We will not be held responsible for any inconvenience this may cause.

• Any item that is returned more than 30 days after delivery will be subject to a case by case review to determine whether the item is still eligible for a return. Normally this is conducted without any additional steps from the customer; however, if the item was approved for shipping and is received in an untimely manner, we may contact you to about your order and take additional steps. Such as.
  • A Partial refund.
  • Denying the refund and returning the product to the customer.
  • Offering an exchange only.
    • Please note that ArtDoggy.US will give a grace period of seven(7) days for an item to be received by our return department regardless of how close it is to the 30 Day return window. Example: Customer receives product and 29 days after receiving product decides to return the product. Customer is approved for a return on that day. Customer will then have until end of day 36 for the item to be received by our return department.
    • Please note that returns will not be reviewed and/or approved on weekends, as we are closed. If you fall outside of the 30 day window due to this reason to make an exchange, we will typically use the date of the return form in order to make the decision for your request. This ensures that your return will still be processed in a way that is fair to both parties.
• An item that has been previously been exchanged will not be exchanged again.
• Any item that is suspected to be a counterfeit or altered in some way will not receive a refund, and additional actions may be taken.
• For a full list of the Return Policy exclusions. Please view our Return Policy

To start your return process: Please fill out the form below:

Please enable JavaScript in your browser to complete this form.

Name *

First

Last

Email *

or Message Comment

How can we help? *I have a problem with an orderI have a custom product requestI have a change of address request for an existing orderI would like to return a productReport a bugI need help tracking my orderI am a business looking to sell ArtDoggy productsSomething Else

Order ID#

Comment or Message *

GDPR Agreement *

• I consent to having this website store my submitted information so they can respond to my inquiry.

Submit

Once we have received your request for a return, please allow up to 24 hours for our response. We will contact you via email in order to process your return.

Once we have received your return and the item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, and the item has been received by our team, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours of the approval date. Please note that your bank may withhold funds from appearing in your balance for a time. Please contact your bank if you suspect that your funds have been withheld.

If you haven’t received a refund yet, first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@artdoggy.us.

Please note that Klarna or PayPal Pay Later services are subject to additional Terms & Conditions involving returns. Please view their Terms & Conditions for additional information.

Klarna: https://www.klarna.com/us/terms-of-use/

PayPal: https://www.paypal.com/us/legalhub/paypal/useragreement-full

Shipping your return

To return your product, mail your product to:

ATTN: ArtDoggy Returns | 7471 w shangri la rd. Peoria, AZ. 85345

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be paid by ArtDoggy.US. Please allow time for your exchange to arrive. You will be sent tracking information about your exchange to the e-mail on file.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot and will not guarantee that we will receive your returned item.

REFUNDS

Refunds are considered when a product does not meet the expectations it was given. We at ArtDoggy are extremely thankful for every customer we get, and having an opportunity to serve a customer is a beautiful component of life we continuously enjoy. With that in mind, our goal is to make our customers happy through mutual agreement.

An item returned is eligible for a refund when it meets the criteria above. If you have not received your item yet, but the item is already on its way to you, then you must wait for the item to arrive prior to beginning the return process.

If you have recently placed an order, and wish to modify or cancel the order. You will have six(6) hours from the order time to request a modification or cancellation of an order. We give this grace period in order to make sure any mistakes are corrected prior to crafting your order.

Please note that depending on how you have paid for the purchase may impact the total amount given. This may or may not be dependent on factors that are outside of the control of ArtDoggy.US. Always inspect and understand the Terms & Conditions of your payment provider choice to see if their terms have an impact on transfers.

If you wish to cancel outside of the 6 hour window, then a 25% fee will be deducted from your total, and the remaining amount will be refunded to you. No exceptions.

MODIFY OR CANCEL RECENTLY PLACED ORDER

Please fill out the form below letting us know which new size or version of the product you would like. If you would like to cancel, please use the dropdown option within the form.

Please enable JavaScript in your browser to complete this form.

Name *

First

Last

Email *

How can we help? *I have a problem with an orderI have a custom product requestI have a change of address request for an existing orderI would like to return a productReport a bugI need help tracking my orderI am a business looking to sell ArtDoggy productsSomething Else

Order ID#

Comment or Message *

Message or can

GDPR Agreement *

• I consent to having this website store my submitted information so they can respond to my inquiry.

Submit

EXCHANGES

Exchanges will be performed when an item is defective or when certain items cannot be returned. Examples of items that cannot be returned are:

Bras

Underwear & Lingerie

Swimsuits

Certain Limited or Collector Items, which are labeled within their individual listings as non-returnable.

Anything that has been visibly stretched or damaged to the point of it being unsellable as per the standards of the ArtDoggy QC Team.

Items with missing, altered, or damaged packaging outside of a threshold of reasonability.

If an exchange is approved, you will need to send the original item to us via your own shipping methods. Once we have received the exchange item. We will review its condition and exchange it for the item necessary to fulfill the exchange. The new item will have postage paid by ArtDoggy.US. If we see that the item is beyond the scope of an exchange due to one of the conditions stated above. We will notify you via e-mail and give you options based on the situation.

• Examples (But not limited to)
  • In store credit.
  • Returning the original item.
  • Honoring the exchange.

Once an item is exchanged it will not be eligible for a return or exchange in the future.

STORE CREDIT

Store credit will be applied to your account if you have been approved for store credit. We are not responsible for accounts that you no longer have credentials for, or lose access to. This credit will remain in your account for as long as you have an account with ArtDoggy.US.

Need help?

Contact Us at orders@artdoggy.us for questions related to refunds and returns.